Terms of service

TERMS OF SERVICE — BUILT.FIXED.DRIVEN

1. About us

This website, builtfixeddriven.co.uk, is operated by Built Fixed Driven Media Ltd, trading as Built.Fixed.Driven.

Our contact and returns address is:

Built Fixed Driven Media Ltd
11B Woodend Mills
Oldham
OL4 5DR
United Kingdom

Email: hello@builtfixeddriven.co.uk

“We”, “us” and “our” refer to Built Fixed Driven Media Ltd. These terms apply to consumer purchases of merchandise through our website, including BFD, Autolass and Capri products.

2. Placing an order

Please check your chosen products, sizes, colours, quantities and delivery address before submitting your order. You must be authorised to use your chosen payment method.

Your order is an offer to purchase. An automated order acknowledgement confirms receipt of your order. We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier.

If we cannot accept your order because a product is unavailable, payment cannot be processed or we reasonably suspect fraud, we will contact you and refund any payment taken for the affected items.

This does not limit your right to cancel before dispatch.

3. Products and descriptions

We aim to describe our products accurately and provide useful images and sizing information. Please check the size guide for each garment, as sizing can differ between products.

Screen settings may affect how colours appear. Minor differences in print placement or finish may occur during production, but products must still match their description and be of satisfactory quality.

Product photographs may include props or styling items that are not included unless expressly stated.

4. Prices and payment

The applicable product price, delivery charges and taxes will be shown before you complete checkout. Payment is taken using the payment methods offered at checkout.

Prices may change for future orders. We will not increase the price of an accepted order without your agreement.

If we discover a pricing or description error before accepting your order, we will explain the correction and give you the choice of proceeding on the corrected basis or cancelling for a full refund. We will not charge an additional amount without your agreement.

Discounts apply according to the conditions stated when offered.

5. Production and fulfilment

Many of our products are printed or embroidered after an order is placed. Production time is separate from delivery time unless we state a combined estimate.

We use specialist partners to produce and deliver merchandise. Your purchase is from us, and we remain responsible for resolving problems with your order.

Printing a standard catalogue design to order does not, by itself, make it a personalised product or remove your cancellation rights.

6. Delivery

Delivery destinations, charges and estimated times are provided on our website or at checkout. Please also read our Shipping Policy.

Unless a different delivery period has been expressly agreed, we will deliver without undue delay and within 30 days of accepting your order.

If we cannot meet the agreed delivery arrangements, we will contact you. Your legal rights concerning late delivery, cancellation and refunds remain unaffected.

Goods remain our responsibility until they reach you or a person you nominate to receive them, other than the carrier. Different rules may apply if you independently appoint a carrier we have not offered.

Contact us promptly if a parcel is missing, damaged or contains an incorrect item. We will investigate rather than requiring you to resolve the matter with the courier yourself.

7. Cancellations, returns and refunds

Our Return and Refund Policy explains how to cancel an order, return goods and request a refund.

For standard, non-personalised online purchases, you normally have until 14 days after delivery to notify us that you wish to cancel, followed by another 14 days to return the goods.

Genuinely personalised products or goods made to your individual specifications may be excluded from change-of-mind cancellation rights. This exclusion does not apply simply because you selected a standard design, size or colour.

Faulty, damaged or misdescribed products retain their legal protections, including where they are personalised.

Nothing in these terms or our other policies removes your statutory consumer rights.

8. Order changes

If you notice an error in your order or delivery details, email us immediately.

We will try to make requested changes, but amendments may not be possible once production or dispatch begins. This does not remove any cancellation or refund rights you otherwise have.

9. Using our website and content

Please do not misuse the website, interfere with its operation, attempt unauthorised access or submit fraudulent information.

Our original logos, artwork, photographs, videos and written content belong to us or are used with permission. Buying a product does not transfer rights to reproduce its artwork for commercial use.

This does not restrict uses permitted by law.

10. Personal information

Our Privacy Policy explains how personal information is collected, used and shared when you visit the website or place an order.

We use relevant service providers to operate the store, process payments and fulfil orders, as explained in that policy.

11. Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to exercise reasonable care and skill.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Your rights concerning ownership, satisfactory quality, fitness for purpose and accurate product descriptions remain unaffected.

12. Questions and complaints

Email hello@builtfixeddriven.co.uk, including your order number and details of the issue.

We will investigate and explain the proposed resolution. If you remain dissatisfied, ask us to review the complaint. Our complaints process does not prevent you from exercising your legal rights.

13. Changes to these terms

We may update these terms for future orders. The version applicable when you place your order will continue to apply to that purchase unless a change is required by law or agreed with you.

14. Applicable law

These terms are governed by the laws of England and Wales.

If you live elsewhere, this does not remove mandatory consumer protections that apply in your country of residence or prevent you from bringing proceedings in a court available to you under applicable law.